Effective Date: March 01, 2025
Last Updated: July 09, 2025
DropifyBiz aims to provide high-quality services and complete client satisfaction. However, we understand that certain situations may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be granted.
1. General Policy
We offer refunds on a case-by-case basis. If you are not satisfied with a service provided by DropifyBiz, you may request a refund by contacting our support team. Each request will be reviewed individually by our team to determine eligibility.
2. Eligibility for Refund
Refunds may be issued under the following circumstances:
- The service was not delivered as described or confirmed in writing
- A significant error or failure occurred on our part that prevented successful completion of the service
- Work has not yet started and the cancellation request is made within a reasonable timeframe
Our team will evaluate the issue, review the service status, and verify the facts before processing any refund.
3. Non-Refundable Scenarios
Refunds are not applicable in the following situations:
- Work has already been completed and delivered
- Delays caused by third-party platforms or service providers (e.g., ad account issues, shipping delays)
- Client errors, changes in decision, or failure to provide necessary inputs
- Marketing services once campaigns or ad creatives have been launched
- Digital products or downloadable content already accessed
4. Partial Refunds
In some cases, we may issue partial refunds based on the amount of work completed or the nature of the issue. This will be determined after a full review by our team.
5. Refund Process
To request a refund, please email us at [email protected] with:
- Your full name and order/service details
- A clear explanation of the issue
- Any supporting documents or screenshots (if applicable)
Our team will respond within 3–5 business days with the outcome of your request.
6. Contact
For questions related to this policy, please contact:
Email: [email protected]
Phone/WhatsApp: +971 50 729 5602
Website: https://dropifybiz.com